Posts Tagged ‘PR agencies’

Building Your Marketing Department – 3 Options CEOs Should Evaluate

November 1, 2016

It’s time. You know it. Your trusted advisors know it.

You need to fill that important gaping marketing hole in your organization. You have reached that point.

But now what?  Create a job description and start a search?  What is the job description? What skill sets do you need?

When you hit this important juncture, you need to take a step back and think through what is best for your business. Just like any decision, you need to know your options and evaluate each one.

CEO and 3 Options to evaluate

3 options you should evaluate:

OPTION 1 – HIRING: If you decide to make your first marketing hire for your growing small to mid-sized business, who do you hire? What skills do you really need? The likely answer is that you need a broad range of skills.  It’s also unlikely that you’ll find all of those capabilities in just one person. I have seen marketing job descriptions that are so unrealistic it is comical.

There are two likely outcomes from pursuing the hiring option:

  1. You Over Hire – You hire a senior person, add a 6 figure salary to your payroll, add the benefits burden including skyrocketing health care and office space and the reality is, you still have not solved your core challenge. You still have a gap in marketing skills as you will need additional expertise so this senior hire can get the marketing job done. This person will need the arms and legs to get the marketing program off the ground, and will no doubt request hiring multiple agencies (e.g., PR, advertising, digital marketing). This will bump up your marketing investment dramatically. You will be seeing dollar signs.
  2. You Under Hire – You avoid the big hit to your payroll and overhead, but boy do you pay for the management and supervisory burden of hiring a junior person. You now have a young, inexperienced employee demanding your time and direction. While eager, they don’t know anything about your industry, your business model, and they have little to no real marketing expertise. You have a tactical marketing person who lacks the experience and skills to strategically plan for and implement a marketing plan. You have hired an extra set of hands. The reality is this person can become more of a burden than a solution. At the end of the day, this hire may be too inexperienced to even serve as the marketing point person that could guide and manage agencies. You likely don’t have the marketing background to provide ongoing direction so you start to question if you were better off to have not hired at all.

Assuming you are convinced now to NOT HIRE, what other options do you consider?

OPTION 2 – Agencies.  You investigate the agency route. Hire an agency and let that firm be your marketing department. This option comes down to a similar basic question: what expertise do you need? Keep in mind most marketing agencies are specialists, they are niche players offering expertise in an area (or areas) of the marketing spectrum (e.g., PR, advertising, digital advertising, branding).  The problem with this approach is that most firms don’t operate as a fully functioning, integrated marketing department, as most represent parts of the marketing pie vs. the whole. To be effective, these agencies will require that someone in the company (by default – you) be their primary point of client contact, to provide ongoing strategic and tactical direction, and offer input and approve all materials. In other words, a degree of the burden, integration and coordination across various aspects of the marketing plan have to be owned by someone. (Assuming there is one marketing plan at all, as each agency will have their own view of what is most important) In addition to the coordination and integration challenges, another important consideration of this option is cost. Hiring an agency (for a spot/niche solution) or multiple agencies is costly and if you’re budget is too small (from their perspective), you may end up with junior people working on your account.

OPTION 3 – Outsource your marketing department. You decide not to hire to avoid rising health care costs and the administrative burdens outlined in Option 1. You avoid managing junior people and trying to manage multiple agencies that don’t work together and are not cost-effective. You evaluate the 3rd option: securing a proven marketing firm that functions as your marketing department – an outsourced version – that offers all of the disciplines on the marketing spectrum. Unlike the other two options, you secure one senior point of accountability who is part of your management team and manages the rest of the team. Unlike the other options, the burden of managing multiple agencies, integration and orchestration concerns are eliminated.  You don’t have to wonder if the sales tool kit messaging is aligned with the company positioning language in the press release or the messages just developed for your social media outreach.  It’s one integrated team. This option is not about cobbling together independent marketers and calling it a marketing department. What it is about is having a full-service marketing team all wearing the same team colors who are dedicated to your company’s success – and on the same page every step of the way. With one hire, you get a full service marketing department with specialists brought in when and as needed. Your level of investment? That should be based on goals, timeframe (how quickly you want to move) and what you can afford to invest to fuel your growth. The model should scale with you as your business scales. You get flexibility,  proven expertise and one point of accountability for a fraction of what it would take in terms of time and energy for you to build this talent pool, that you don’t need full-time. ROI is higher than both Options 1 and Option 2. There are not many firms that offer this model and do it well which is why Option 1 and Option 2 are more common.

For one client of For Marketing Matters, 166 hours were dedicated to managing and executing the marketing plan this past September. While that may sound like a lot, it is actually equal to ONE FTE for the month. That particular client benefitted from 9 FMM team members working on various elements of the marketing plan ranging from senior marketing talent with 30+ years of industry and marketing expertise to junior marketing coordinators. The skill set spanned 9 team members who brought their respective talents to the mix, ranging from strategy and messaging to PR to social media, SEO, web content development, email marketing, and graphic design.

Before you think about hiring to secure marketing expertise for your company, evaluate all your options. Other savvy CEOs of small to mid-sized businesses who are ready to invest in smart growth are going with Option 3 and finding an efficient and highly effective solution that delivers the ROI they seek from their marketing investment. For more on how FMM operates as a highly effective outsourced marketing department,  contact Mary at mhonan@formarketingmatters.com.